![]() ![]() When you sign in to the second account (to get the code sent to that email), most browsers automatically sign you out of the first account (the one that's actually requesting the code). This can make it tricky to keep track of which one you're signed in to. Sign in to your Security basics page with your Microsoft account.Ĭhoose a method that you know works, or choose I don't have any of these to replace your security info.ĭoes your alternate email address end in or so, you're using one Microsoft account to verify another Microsoft account. To keep your information safe when you're signing in, we only show you the last two digits of your phone number or the first two characters of your email address. Is your phone number or email address entered correctly? Mark as a trusted sender to receive your verification code in your inbox. Valid verification codes come from an email address. We'll send another verification code.ĭid your email send your verification code to your junk folder?Ĭheck your junk email folder for a message from a Microsoft account, and use the code sent to you. If so, change your phone settings then choose I don't have a code. Read through the list of the most common causes, and see if any of them apply to you.ĭoes your phone block texts from unknown numbers? There are a number of possible explanations for why verification codes don't always arrive. Logout, you have now reset two-factor authentication on your account.I'm not getting my verification code. Click on UPDATE INFO under Security info.ĭelete the two-factor authentication method under Security info.If two-factor authentication is required, please refer to the method above. For instance, if you have set up two-factor authentication both through SMS and Microsoft Authenticator app, but you want to remove Microsoft Authenticator. This method is suited if your current two-factor authentication method is still working, but you wish to remove another method. Reset Two-Factor Authentication via Office Authenticate via BankID, Buypass ID or Commfides.Click on Reset two-factor authentication.For instance, if you have changed your phone and you no longer have access to it. This method is suited for those cases where the previous two-factor authentication method is invalid or not available anymore. If your two-factor authentication is not working or you have any other problems regarding two-factor authentication, you can reset it and set it up anew. ![]()
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